Frequently Asked Questions

Everything you need to know about your shopping experience at Walking On a Cloud.

What is your return policy for footwear?

We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the soles are clean and the tags are attached to be eligible for a full refund.

How do I know which size to order?

Each product page includes a detailed size guide. Since we carry international brands, we provide a conversion chart for US, UK, and European sizing to help you find the perfect fit.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $100 within the continental United States and Canada. For orders below this amount, a flat rate shipping fee is applied at checkout.

Are the shoes sold on your site authentic?

Absolutely. Walking On a Cloud is an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.

Can I track my order after it has been placed?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.